Quality is never an accident; it is always the result of high intention, sincere effort, intelligent director and skillful execution…
Quality is doing the thing right, the first time and every time
Quality always cost low in the long run
The world’s tallest buildings are always having the deepest foundation.
We can’t manage where we can’t measure
Gandhi on Customer Service..
A customer is the most important visitor on our premises. He is not dependent on us. We are dependent on him. He is not an interruption to our work. He is the purpose of it. He is not an outsider to our business. He is a part of it. We are not doing him a favor by serving him. He is doing us a favor by giving us the opportunity to do so.
- Mahatma Gandhi -